FAQs
You can add any tag type or size to your basket on the individual product pages. Or alternatively, you can add them centrally in our shop. When you add items to your basket, you will be asked to fill in a simple form to give us all your requirements. Once you have completed your purchase, we will then send you a link to upload your photos or images for use on your tag. Or if you prefer to, you can email them directly to our artwork team.
How do I place an order?
Do you have any ‘stock’ hang tags?
Not usually, but if we do, they’ll likely be our generic flagtags as we print those in batches. But most of our clients want something truly bespoke which makes bulk production and keeping tags in stock not possible.
Our ‘tall’ tags are 64mm x 167mm and typically used for music needs – guitartags, bandtags, gigtags and techtags.
Our ‘short’ tags are 70mm x 110mm and commonly used for flagtags (luggage style) and sporttags.
And our square tags are 70mm which are often used for toytags (memorabilia), retailtags or various collections.
But you can have any size for any type – it’s up to you. And if there’s a particular size you like, get in touch.
What size are your tags?
Can I have my tag landscape orientation instead of portrait?
Absolutely, we can do our luggage-size short tag in landscape orientation, and we will punch the necessary hole on the long edge instead of short edge.
Can I have a different or unusual shape tag?
We can create truly bespoke shapes and sizes. We have done one-off shapes such as football shirt-shaped tags, but these are time-consuming and more expensive per unit. For most needs, we encourage you to stick to our templates, and ‘everyday’ shapes.
Can I add whatever I like to my tag?
As much as we’d love to say yes, we (you and us) need to be respectful of copyright and trademarks. We are not affiliated with (and make no claim to be associated with) any manufacturer, brand, band, logo or mark. Most people however, just want a tag to hang and show off their pride and joy and highlight all the details. So we try hard to ensure our designs look great, pay homage to a particular brand or model, but not ‘pass off’ other organisations’ Intellectual property.
So long as it’s legal, decent and respectful, you should be ok.
Can I send you my own design?
Yes you can. Depending on how you supply it, chances are we’ll need to recreate part/all of it anyway to suit our template and processes. But definitely send it across so we know what you’re looking for. It is helpful if you can supply the raw layered files (e.g. Photoshop, Illustrator etc), and not ‘flat’ files (e.g. JPEG, PNG, PDF) as we then have easier control of your design wishes.
Will my tag have your hangtags logo on?
No – all the samples you see on our website (and may have seen or been given at shows) are just for our display and promotional purposes. Your tag is just for you, so will have no mention of hangtags or our logo on it!
Can we set-up regular or recurring orders?
Yes, if you’re making your tags truly unique to a each specific instrument (e.g. with serial numbers), you will have a larger demand of tags. Rather than emailing or using our webform each time, we would use a spreadsheet template to import your data to our database to generate the new tag proofs.
Are the hang tags black and white or colour?
Either / both! You can have what you like. Some clients opt for black & white to really make an impact. Others choose to add a ‘spot colour’ (e.g. black & white with a spot red) and others have full colour (e.g. photos etc). It’s up to you.
Can I have more than one tag of the same design?
Yes, no problem. Add additional tags to your basket and just let us know in the form comments that you’d like a duplicate of whichever tag you choose.
Can I choose a different material for my tag?
Our tags are printed on 3mm foamex as it’s light, strong, and it’s durable and remarkably water-resistant – we dunked a tag in water for seven days and it lost no strength or durability – and the print quality was entirely unaffected – you don’t get any of this with cardboard tags.
We therefore don’t print on any other materials as we can’t guarantee initial print adhesion or overall quality etc.
Are the holes on the tags pre-punched when they arrive?
Yes, depending on the style, some tags have single 6mm holes pre-punched, and others have a small slot to use a buckle-strap to affix to your item.
For tags which have a single hole, we supply a 1mm waxed cord tie (black, white or numerous colours). For the smaller luggage-style tags, we supply a simple black 20cm buckle strap, but is easily interchangeable with your own ones if you wish.
What is your environmental policy?
As our tags are made from foamex and not paper-based. they are incredibly resilient and long-lasting. We generally work on a 93% usage rate of every sheet we print – only the tiny 3mm gaps between tags on our sheet is wasted.
How do I supply the information / files to you?
When you add items to your basket, you will be asked to fill in a simple form to give us all your requirements. Once you have completed your purchase, we will then send you a link to upload your photos or images for use on your tag. Or if you prefer to, you can email them directly to our artwork team.
What is the signoff process?
Once we have received all your details and images, we will design your tag and send you a PDF proof. Either let us have any required amends, or email confirmation that you are happy with it to go to print. Please double triple check your proofs! Once we have gone to print, we are unable to recall or stop the print process (even if it’s just seconds later) and you’d have to accept the tag as-is, or place another order for a corrected replacement.
Once your PDF proof has been signed-off, your artwork will be added to the next available print run. We estimate 2 weeks lead-time from approval to despatch back out to you. But we have managed to turn some around in less than a week. If you have a specific date in mind, email us ASAP so we can let you know if we can achieve it. We can speed up the design and post-production process, but the physical manufacture still takes time.
How long does it take? Can you make one for a particular date?
How are the tags posted?
All tags are wrapped in crepe paper, and posted either in a hard-back envelope, or small postal boxes (depending on quantity). You can choose from Royal Mail 1st or 2nd class post and you will get email confirmation of despatch together with the tracking number.
What are the last order days for Christmas posting?
Last posting day for 2nd class is 18th December 2026 for 2nd class and 21st for 1st class. Working backwards, we’d really need orders by 10th December to be sure they could be designed, manufactured and posted back out to you in good time. If you choose 1st class delivery, it probably extends the deadline to 14th December for last orders to be safe for Christmas. We can still take orders after this date, but we all know how busy Royal Mail get at Christmas, so the earlier the better!